We have listed some of our Frequently Asked Questions. If your questions arenʼt here and you require more assistance, please contact our customer service team via e-mail firstname.lastname@example.org and we will reply as soon as we can.
How long will it take to receive my order?
Once your order has been processed, it will be despatched within 1-2 business days. Depending on whether shipped within Australia or Internationally these times may vary. Within Australia-3-5 working days. Internationally-10-15 days. You may request Express Post. This may incur a higher surcharge.
What methods of payment do you accept?
We accept the following payment methods:
Paypal Afterpay Direct debit
How much will shipping cost?
We offer a flat rate of $10.00 .For more information please view Shipping Information.
Can I ship to a PO Box or Hotel?
Within Australia we can ship to a PO Box but not to Hotels etc. Shipping outside Australia we cannot ship to PO Boxes or Hotels.
Can I change my order?
We are not able to make any changes or cancellations of an order once it has been placed and processed. However, You may exchange an item. This does not include vintage garments. Please read our Refunds and Returns Policy.
What do I do if I receive a faulty or incorrect item?
Please email us immediately with you order number and we will arrange a replacement or refund for you. We request you include photo of the faulty item. Please refer to our Refunds and Returns Policy.
Do you offer returns or exchanges?
We offer returns or exchanges for faulty items. Please refer to our Refunds and Returns Policy.